Term and Conditions

Last Updated: [Insert Date]

1. Acceptance of Terms

By accessing and using kokolafurniture.com, you accept and agree to be bound by these Terms and Conditions. If you disagree with any part, please refrain from using our website.

2. User Obligations and Responsibilities

Account Information

When creating an account or placing an order, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your password and account
• Promptly update any information that becomes outdated
• Accept responsibility for all activities under your account

Prohibited Conduct

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of our website
• Submit false or misleading information

3. Product and Service Description

KOKOLA Furniture Shop specializes in:

• Premium bath accessories and décor
• Luxurious bedding collections made with European flax
• Artisan-crafted home textiles

We make every effort to display product colors and features as accurately as possible, but slight variations may occur due to monitor settings and material characteristics.

4. Order and Payment Terms

Order Processing

• Orders are processed within 1-2 business days (longer during peak seasons)
• You will receive an order confirmation email
• We reserve the right to refuse or cancel any order

Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details on our servers.

5. Shipping Policy

Shipping Options

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: Available on orders over $50 via EMS (15-25 business days after shipment)

International Orders

We ship globally except to some Asian countries and remote regions. International customers are responsible for:

• Customs duties
• Import taxes
• Other potential fees

Delivery Issues

Please inspect your order upon delivery. Report any damage or discrepancies within 48 hours to [email protected] with photos of the product and packaging.

6. Returns and Exchanges

Return Policy

• 15-day return window from delivery date
• Items must be unused, in original condition with all tags attached
• Original shipping fees are non-refundable
• Customers responsible for return shipping unless due to our error

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Bath linens with opened packages
• Pillowcases & shams removed from packaging
• Sheets removed from packaging
• Personalized or custom-ordered items

Refund Process

• Refunds processed within 7-10 business days after return approval
• Credit card refunds may take 1-2 billing cycles
• PayPal refunds typically processed within 24-48 hours

7. Intellectual Property

All content on this website, including:

• Text
• Images
• Logos
• Product designs

are the property of KOKOLA Furniture Shop and protected by intellectual property laws. Unauthorized use is prohibited.

8. Liability Limitations

KOKOLA Furniture Shop shall not be liable for:

• Any indirect, incidental, or consequential damages
• Product misuse or improper care
• Delays beyond our reasonable control (e.g., natural disasters, pandemics)

Our total liability for any claim related to our products or services shall not exceed the purchase price of the item in question.

9. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your information.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of our website after changes constitutes acceptance of the new Terms.

11. Governing Law

These Terms shall be governed by the laws of the State of Kansas, USA, without regard to its conflict of law provisions.

12. Contact Information

For questions about these Terms:

KOKOLA Furniture Shop
1593 Nutter Street
Kansas City, US 64106
Email: [email protected]