FAQ

KOKOLA curates premium bath and bedding essentials for discerning customers. Our collections include:
Bath: Accessories, Lighting, Linens, Wall Décor
Bedding: Complete collections, Blankets, Duvets, Pillows of all types (including lumbar, outdoor, and floor pillows), Quilts, Coverlets, Sheets, and Throws

Our products are artisan-crafted with premium materials like Turkish cotton and European flax linen. Each piece is selected for its refined quality and ability to elevate your living spaces with understated luxury.

Care instructions vary by product but generally, we recommend gentle washing with mild detergents and avoiding high heat for drying. Specific care instructions are included with each product.

We offer global delivery to most countries, excluding certain remote locations and parts of Asia due to customs restrictions. During checkout, our system will automatically confirm if we can deliver to your address.

We offer two shipping options:
1. Express Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
2. Complimentary Shipping: Free on orders over $50 via EMS (15-25 business days after dispatch)

We process orders within 1-2 business days before dispatch. You’ll receive tracking information once your order ships.

Yes, both shipping methods include tracking. Express shipping offers door-to-door tracking precision.

We offer a 15-day return window from the date of delivery. Items must be unused and in original condition with all tags attached.

Please email our customer service at [email protected] within 15 days of receiving your order. Include your order number and reason for return. We’ll provide return instructions.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll provide a prepaid return label.

Once we receive and inspect your return, refunds are processed within 5-7 business days. The timing depends on your payment method.

We accept Visa, MasterCard, JCB, and PayPal for secure, seamless transactions.

Absolutely. We use industry-standard encryption for all transactions and never store your full payment details.

No, you can checkout as a guest. However, creating an account lets you track orders and save preferences for future purchases.

Please contact us immediately at [email protected] if you need to modify or cancel your order. We process orders quickly, so changes may not always be possible.

Currently, we don’t offer gift wrapping, but our products arrive in elegant packaging suitable for gifting.

For wholesale inquiries, please contact us at [email protected] with details about your business.

Our team is available via email at [email protected]. We typically respond within 24 hours during business days.